The Pollard Hotel - Night Auditor

Front Desk · Red Lodge, Montana
Department Front Desk
Employment Type Part-Time
Minimum Experience Mid-level
Compensation $10.00-$15.00 hourly DOE


Company Mission:  To exceed our customer’s expectations

Job Summary:   The Night Auditor is responsible for closing and documenting end-of-day business for the hotel and restaurant. In addition to performing the business day-end audit procedures, this position entails most regular Front Desk functions including check-ins/outs, guest relations, reservations, hotel security, and ensuring the general welfare, comfort, and safety of our guests. This position demands a mature, reliable individual who can be entrusted with overseeing the property by himself/herself as the only employee onsite for up to eight hours per shift.

Essential Job Duties: include the following; other duties may be assigned:

  • Audit and balance the reports and income from the day shifts in the restaurant, pub, and hotel
  • Greet guests upon arrival, check them in, and provide exceptional customer service to all guests and visitors of the hotel
  • Greet and assist members of the 24-hour GYM located within the hotel
  • Respond immediately to guest inquiries and complaints
  • Answer phones and place reservations
  • Run the automated RoomMaster Day-End Close program
  • Review next day arrival reservations for room availability
  • Assign rooms based on Rooms Sold/Used Analysis Report
  • Create and distribute F&B reservation add-on sheets
  • Provide constant property oversight, ensuring guest safety by responding to alarms, performing regular property walkthroughs
  • Perform front desk administrative duties such as counting cash and creating forms, welcome packets, etc.
  • Perform light cleanings such as emptying office trash, tidying health club, and basic clean-up

Skills and Qualifications: The SPECIFIC competencies of the job to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

  • Excellent written and verbal communication skills
  • Excellent math skills
  • Ability to learn computer systems and other on-the-job skills
  • Honest and dependable
  • Self-motivated, organized, and efficient
  • Ability to focus on the company’s numbers while attending to customer needs

Valued Experience/Education:

  • High School Diploma/GED required
  • 2+ years in the hospitality business
  • Accounting experience
  • Experience working alone

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  • Location
    Red Lodge, Montana
  • Department
    Front Desk
  • Employment Type
  • Minimum Experience
  • Compensation
    $10.00-$15.00 hourly DOE